Last updated January 6, 2009
Check For Past Performance Problems
Or Complaints From Previous Customers
Before hiring a moving company, you need to check their performance record for complaints or other issues. You can do this by contacting references, the Department of Transportation and the FMCSA. Not everyone reports problems to the government agencies, so check all references as well. If you ask the right questions, you should have enough information to make a decision about the mover. Previous customers are going to be honest because they have nothing to gain or lose. They usually supply you with all the answers to questions you have about a specific mover you are thinking about using.
Some questions you might ask if the reference is not offering much information would be if the delivery was on time or was there a delay and what was the reason. You might ask if there was any damage to their property, and was there a claim filed and successfully resolved. Ask if the estimate and the final cost were close or was there a big difference in the end. Another question to ask is their overall opinion of the workers. Where they professional looking, polite or rude and did they seem to take to many breaks. All these questions can help you with deciding whether the mover is someone that you would trust with your property.
If you find that after checking at least three references, the mover has a good reputation, you can decide on the estimate and compare to other movers. Word of mouth is how a business survives and flourishes or fails. People are willing to help others in the moving process so they can have a safe and enjoyable move. If you find someone less corporative, it may be that they did not have a good experience and you should check with other references before making a final decision.
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