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Delivery and Payments

When your shipment arrives at your new location, most moving companies require the driver to collect the payment before anything is unloaded. Delivery and payments are made to the driver, if you are late upon arrival, you made be charge an additional wait time fee. Most companies will wait two hours, but always check with the mover to find out what their actual wait time is and how much it cost if the wait time is longer than expected. This will prevent any misunderstanding when the bill is presented for payment. Most companies will take a money order or a certified check. Most companies also accept traveler's checks as well. 

If you are having your property put into storage, payment must be made before the property is unloaded. Any charges owed for storage will be a separate bill. You will pay for all services provided. Make sure you have your copy of the bill of lading to compare inventory and service costs. If both copies look the same and the cost is accurate, you can pay the bill and have the unloading begin. If you see any discrepancies, you will need to resolve these issues before paying. This means that your property will not be unloaded until the issue is corrected.

When you have a move, it is better to use a professional mover that is experienced in moving and packing. They will pack up your property and ship it to the new location. So that you have no issues with the bill upon delivery, make sure there are no unforeseen costs that will make the payment higher than originally quoted. Sometimes there may be an unloading charge. Talk with the mover prior to the move to find out if unloading is included or not in the estimate. If not, you will have to pay an additional cost. It could be twenty-five percent or ten percent over the bill depending on the situation.

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